Eliteairpurifiers.com offers a 30-day satisfaction guarantee return policy to ensure customers have a pleasant shopping experience and are 100% satisfied with their purchase. To qualify for a return, the product must be in new, fully functional, and undamaged condition, and include the original box, packing materials, manuals, and accessories. All returns require a return merchandise authorization number (RMA) and are subject to a 15% restocking fee. Shipping and handling costs are not refundable, and customers are responsible for return shipping costs.

To initiate a return, customers can contact customer service with their order number, model number, and reason for return. Refunds will be applied to the same payment method used during the original purchase, and processing may take 7-14 business days after the item has been received and inspected. Any cancellation made after 24 hours of the order being placed will incur a 15% administration fee and return shipping fees if the order has already shipped.

Exchanges are not offered; instead, customers can request a return and make a separate new purchase. Refunds are only issued back to the original credit card used during the purchase, and late or missing refunds may require contacting the credit card company. Finally, only regular priced items can be refunded, and sale items are not eligible for refunds.

Once you place your order with us, you will receive a notification and confirmation email with all your order details. Our system has appropriately processed your purchase and pre-authorized your credit card if you receive your confirmation email. We will submit your order to our transit team for immediate packaging and shipping.

Shipping Cost 

All items will ship free to the USA.

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