Returns Policy
Our goal is to provide you with a pleasant shopping experience and ensure that you are 100% satisfied with your purchase. We will do our best to exceed your expectations.
Eliteairpurifiers.com 30-Day Satisfaction Guarantee Return Policy:
Returned products must be in new, fully functional, and undamaged condition. Returns must include the original box, packing materials, manuals, and accessories.
All returns must have a return merchandise authorization number (RMA) and will be subject to a 15% restocking fee.
SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND YOU ARE RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING
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All returns will be inspected and we reserve the right to adjust the refund depending upon the condition of the returned product.
To obtain a RMA number, please contact customer service at support@eliteairpurifiers.com with your order number, model number and reason for return.
Refunds will be applied to the same payment method used when original purchase was made.
PLEASE READ!
It is your responsibility to return the product in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
Cancellations:
All orders cancelled after 24 hours are subject to a 15% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.
If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
Refunds will only be issued back to the original credit card used when placing your order.
Exchanges:
The fastest way to process and ensure your satisfaction is to request a RMA number from customer service at support@eliteairpurifiers.com to return ship your item. Once your return item is accepted, make a separate new purchase.
Refunds:
Refunds will only be issued back to the original credit card used when placing your order within 7-14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 14 business days contact your credit card company to find out if your refund has officially posted. There are processing times often associated with the posting of refunds. If you’ve done all of this and you still have not received your refund please don't hesitate to contact us at support@eliteairpurifiers.com.
Exceptions / non-returnable items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.